Privacy Policy

Your details and medical records.

All your contact details and your medical records are kept by us electronically on our clinical computer system, it's called SystmOne. We use this to keep track of your address and all the details of your medical history. Our clinical staff use it to access your records and our administrative staff to make appointments and perform any administrative duties that are necessary for your consultation or your treatment.


This system is connected directly to all other medical facilities in Hounslow such as the Urgent Care Centre, West Middlesex University Hospital and various specialist services. This means that if you access any clinical services in Hounslow you will be able to give your consent, if you chose for any clinical staff to access your medical history. The system is not connected to hospitals or services outside the Hounslow area.


Confidentiality and your rights to view your records

As a part of their contract at the Surgery, all staff are bound to the strictest rules of confidentiality. This includes details of your medical history and all your contact details. If there are circumstances where your medical history needs to be shared, or for example where an insurance company request access to your details, we ensure that you have given prior consent to these details being shared and we never share them if you have not given your permission.


You have every right to look at the records we hold about you and to view your medical history either in the written notes (Lloyd George notes) that we keep, or the electronic tracks. Simply ask the reception if you want to see them. Usually a member of staff will be present when you access them. It may be that you would like one of your clinical staff to be present to explain them to you, or you may just need an administrative person to help you view them on our system. Either way we will help you to access them. You can also ask us to give you copies of any of the information we hold about you. There is a small administrative charge for this, generally about 50p per sheet. Just ask us for details and we will be glad to help.