During the Covid 19 lockdown we have been restricted, for the most part in allowing forward bookings for face-to-face doctor appointments. We are at present, and for the near future requiring all patients who need to contact a doctor to telephone on the day in order to speak to a doctor. The system then allows doctors to call the patient, invite them to a face to face appointment; if that is right, or to initiate a video consultation. Additionally we are initiating an alternative, internet based system called Push Dr which will enable patients to access, via an app, a doctor anytime weekdays between 8.00 on and 630 pm and Saturdays 8-30 till 5 pm. This is an additional service for patients which does not affect patient access to our own surgery but gives patents an immediate access should they need to speak to a doctor and have not been able to book a call from one of our doctors in the surgery. See more details in.....
Nurse and Health-Care Assistant appointments are bookable as usual.
At present we cannot predict when the present situation will resolve so its difficult to say either when our service will be back to normal or how in the future, we will be shaping our appointment system. During the lock down's there have been many initiatives and lessons learned in relation to our system and the way we deal with patients. As the situation eases, we will be adapting our Surgery appointments and the way patients can access us according to demand, so look out here for any changes we will be making.
New Telephone System
We are very aware that one of the main problems for patents in accessing our services is booking appointments, sometimes having problems even getting through to speak to our reception, or to access our pathology line.
We have invested in a new telephone system for the surgery which we hope will improve our patient access and additionally as soon as we can, we will re-enable our on-line booking service.
Other new or existing services -
Should patients not be able to book an appointment to speak to one of our own doctors we are able to remotly book a telephone consultation with the out of-hours service in Chiswick which runs from Holly Rd Surgery
We can facilitate a booking directly for patients with a physiotherapist in Chiswick.
We can arrange for a cervical smear, blood test or dressings care with our extended hours service for patient that need to be seen over the weekend or out of hours.
Services to come
A home visiting paramedic.
As well as general medical care, Glebe Street Surgery provides the following services:
Blood Pressure Checks
Phlebotomy (taking blood samples)
Well Woman Checks (including cervical smears)
Near Patient Testing