All your contact details and your medical records are kept by us electronically on our clinical computer system, it’s called SystmOne. We use this to keep track of your address and all the details of your medical history. Our clinical staff use it to access your records and our administrative staff to make appointments and perform any administrative duties that are necessary for your consultation or your treatment.
This system is connected directly to all other medical facilities in Hounslow such as the Urgent Care Centre, West Middlesex University Hospital and various specialist services. This means that if you access any clinical services in Hounslow you will be able to give your consent, if you chose for any clinical staff to access your medical history. The system is not connected to hospitals or services outside the Hounslow area.